Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. This policy is in addition to your statutory rights.

To be eligible for a change-of-mind return, the bottle must be unopened and unused, with its seal intact and in its original packaging. You will also need your receipt or other proof of purchase.

To start a return, contact us at info@rhucello.co.uk before sending anything back. We will confirm whether your return is eligible and provide return instructions.

Returns should be sent to:

10 Bridlington Street
Hunmanby
YO14 0JR

Items returned without contacting us first may take longer to process.

Change-of-mind return postage

If you are returning an unopened item because you have changed your mind, you are responsible for arranging and paying the return postage. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

Where you exercise your statutory right to cancel an entire online order, we will also refund the cost of our standard delivery service. Additional amounts paid for an enhanced or express delivery service will not be refunded.

Damaged, faulty or incorrect orders

Please inspect your order when it arrives. If it is damaged, faulty, incorrect or not as described, contact us as soon as possible at info@rhucello.co.uk with your order number and, where possible, photographs of the item and packaging.

We will investigate and arrange an appropriate replacement or refund. Rhucello will cover the reasonable cost of returning a damaged, faulty or incorrectly supplied item. We may provide a prepaid return label or arrange another suitable solution. In some cases, we may not require the item to be returned.

Nothing in this policy affects your statutory rights. Faulty goods are covered separately by UK consumer law, including a short-term right to reject qualifying faulty goods within 30 days.

Opened bottles

We cannot accept opened bottles or bottles with a broken seal for a change-of-mind return. This does not affect your rights where an item is faulty, damaged, incorrect or not as described.

Promotional and sale items

Promotional or sale items may be returned in accordance with this policy. This does not affect your statutory rights where goods are faulty, damaged, incorrect or not as described.

Exchanges

We do not currently process direct exchanges. The quickest way to obtain a different item is to return the eligible item and place a new order separately.

Refunds

We will notify you once we have received and inspected your return and confirm whether the refund has been accepted.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned item, or receiving evidence that it has been sent back where applicable. Your bank or card provider may take additional time to show the refund in your account. UK rules generally require online-order refunds within 14 days of receiving the returned goods or evidence that they have been returned.

If you have not received your refund after 15 business days, please contact us at info@rhucello.co.uk.